UK Delivery:
Orders are shipped via Royal Mail Special Delivery, arriving before 1 pm and requiring a signature upon receipt.
Ready-to-post items: Dispatched within 3 working days.
Delivery cost: £8.95 per order.
Most in-stock items are delivered within 3-5 days.
Delivery is free for orders over £250 in the UK.
International Delivery:
Orders are sent using an insured priority courier service (e.g., DHL or FedEx). Delivery times range from 1-5 days, depending on customs clearance and the destination.
Delivery cost: £50 per order. (If final delivery cost is less then the quoted £50 a refund of the difference will be returned to you)
Jasmin Rowlandson cannot be held responsible for international deliveries that are subject to delays caused by customs or the destination country’s postal service.
Customs and Import Duties:
Customers are responsible for import duties, sales taxes, and customs charges, which are payable upon the item’s arrival.
Special Notes for EU Customers (Post-Brexit):
Shipments to the EU are subject to local VAT (17-25%, depending on the country).
Handling fees may be charged by the courier. The customer is responsible for any extra charges.
Jasmin Rowlandson cannot be held responsible for any delays caused by customs checks in the country of destination. Please familiarise yourself with your country’s local import processes for receiving international deliveries. Any customs charges, associated handling fees, and local taxes are the sole responsibility of the customer. A tracking number will be supplied via email when your order has been dispatched.
RETURNS AND EXCHANGES
You have 14 days to return or exchange goods for any reason. You are responsible for the safe return of items to Jasmin Rowlandson.
The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit. The cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty. Nor can we refund any sales tax or duties payable on orders outside of the UK.
Products must be returned and carefully repackaged in their original packing. We will then refund the cost of the goods, but not the original delivery charge.
To arrange a return or exchange please email : jasminrowlandson@gmail.com quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement.
Any item(s) being returned must be returned in their original Hannah Bedford packaging.
Please send items for return to:
Jasmin Rowlandson
Ash Lodge
South Green
Eye
IP23 7NW
Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are:
• Bespoke pieces
• Customised pieces (pieces that have been altered from their original design shown online.)
Payment Options
At Jasmin Rowlandson Jewellery, we aim to make your shopping experience as smooth and secure as possible. We accept the following payment methods through our secure checkout system:
1. Credit and Debit Cards
We accept major UK and international credit and debit cards, including:
- Visa
- MasterCard
- Maestro
- American Express
Your card details are processed securely through our payment gateway, ensuring your information is encrypted and safe at all times.
2. PayPal
Pay quickly and securely using PayPal. With this option, you can pay via your PayPal account or using a credit or debit card without creating a PayPal account.
3. Apple Pay
Enjoy a fast and secure checkout experience with Apple Pay. If you’re using an Apple device, simply select Apple Pay at checkout to confirm your purchase with Face ID, Touch ID, or your passcode.
Secure Transactions
All payments are securely processed via Stripe, ensuring your details are encrypted and never shared with third parties.
If you have any questions about payment options or need assistance completing your purchase, please don’t hesitate to contact us at jasminrowlandson@gmail.com.
Terms and Conditions
Welcome to Jasmin Rowlandson Jewellery. By using this website, you agree to the following terms and conditions. Please read them carefully, as they outline your rights and responsibilities. If you have any questions, feel free to contact us.
1. General Information
1.1. This website and its content are owned and operated by Jasmin Rowlandson Jewellery, based in England, UK.
1.2. We reserve the right to update these terms at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the revised terms.
2. Orders and Payments
2.1. Prices are displayed in GBP (£) and are accurate at the time of publication. Should a price change after you place your order, we will notify you before processing.
2.2. All orders are subject to availability. If an item is unavailable, we will contact you to offer an alternative or a full refund.
2.3. Payments are processed securely by a third-party provider, and we accept major credit/debit cards and bank transfers upon request.
3. Shipping and Delivery
3.1. Shipping times and costs are outlined on our Shipping Policy page. Made-to-order items typically take 2–5 weeks for production.
3.2. International customers are responsible for any import duties, taxes, or customs fees.
3.3. Jasmin Rowlandson Jewellery cannot be held liable for delays caused by customs or shipping carriers.
4. Returns and Refunds
4.1. Bespoke and customised pieces are non-refundable unless structurally faulty.
4.2. Faulty items or incorrect orders can be returned within 14 days of receipt. For detailed guidance, refer to our Returns Policy.
4.3. Refunds cover the cost of the product only and exclude original shipping charges unless the error was ours.
5. Intellectual Property
5.1. All designs, photography, text, and content on this website are the intellectual property of Jasmin Rowlandson.
5.2. Any unauthorised use, reproduction, or distribution is prohibited. For media usage or collaborations, please contact us directly.
6. Liability
6.1. We aim to provide accurate descriptions of our products. However, due to the handmade nature of our jewellery, slight variations may occur.
6.2. Jasmin Rowlandson Jewellery is not responsible for:
- Delays caused by external shipping services or customs.
- Losses arising from the misuse of products.
6.3. Our liability is limited to the value of the item purchased.
7. Governing Law
These terms are governed by and construed in accordance with English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.
8. Contact Details
If you have any queries regarding these terms, please email us at jasminrowlandson@gmail.com.