Delivery & Returns

Every piece is carefully packaged to ensure it arrives safely.

Jewellery is presented in branded boxes, ready for gifting or keeping, and dispatched in discreet outer packaging. Ceramics and sculptures are securely wrapped and packed with particular care to protect their forms during transit.

I deliver to England, Scotland and Wales through this website.

Jewellery — £12

Jewellery is sent by Royal Mail Special Delivery Guaranteed, tracked and signed for. Free delivery on jewellery orders of £250 and over.

Ceramics — £7.50

Delivery for a single piece is £7.50. Orders of two or more pieces, and larger pieces that need extra packaging, are £12. Ceramics are securely packed and sent by a tracked Royal Mail service.

Sculpture — £10

Sculptures are individually packed and sent by a tracked Royal Mail service. Free delivery on sculpture orders of £250 and over.

An order from more than one category pays only the highest of these charges. The delivery charge is shown beside each price, in your bag and at checkout before you pay.

I deliver to Northern Ireland and overseas by quotation. Please contact me before ordering and tell me which piece you would like and where it is going. My quotation will set out the delivery cost and any import duties or taxes that must be paid in advance; both are paid before the piece is sent. Any further charges applied in the destination country on arrival are the recipient's responsibility.

Pieces in stock are dispatched within 1–2 working days. Made-to-order pieces: please allow up to 6 weeks. Commissions may take longer; the expected timescale will be confirmed before purchase.

If a significant delay arises, I will contact you to discuss the available options. Unless we have agreed otherwise, your order will be delivered within 30 days.

I hope you will be delighted with your purchase. If you change your mind about an eligible online order, you may cancel it within 14 days after receiving the goods, without giving a reason. For orders delivered in separate parcels, the period normally runs from receipt of the last item.

Please let me know by email at hello@jasminrowlandson.com or by another clear statement that you wish to cancel. You may use the model cancellation form below, but you do not have to use it.

Once you have notified me, you have a further 14 days to return the goods. Please email me before sending anything back and I will confirm the address to return it to. For change-of-mind returns, you are responsible for the direct cost of return postage. Please package work carefully and use a tracked service with cover suitable for the value and fragility of the piece.

You may inspect and try on items as you would in a shop. Where an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, a deduction for any reduction in value may be made where permitted by law. Original packaging is helpful but is not an absolute condition of a statutory cancellation.

Refunds for eligible cancellations include the cost of the least expensive standard outward delivery option offered for the cancelled goods, where required by law; extra costs of a premium delivery upgrade are not normally refunded. I will process refunds without undue delay and within the applicable statutory period, generally within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Pieces made to your individual specifications or clearly personalised for you are generally exempt from the change-of-mind cancellation right. A standard design made after an order is placed is not automatically bespoke, even if its handmade details vary. The applicable terms for commissions will be explained and agreed in advance. Your rights in relation to faulty or misdescribed goods remain unchanged.

If a piece arrives damaged, faulty or incorrect, please contact me as soon as convenient. Photographs can help me resolve the issue, but they are not a condition of your statutory rights. I will arrange the appropriate remedy under UK consumer law, including return arrangements where required. If a piece is faulty, I will cover the cost of returning it.

Nothing on this page limits your statutory consumer rights.

Complete and send this form only if you wish to use it. You can instead cancel by sending a clear email or other statement.