Privacy Policy

I am Jasmin Rowlandson, an independent artist and maker trading through jasminrowlandson.com. I am responsible for the personal information collected and used to run this website and my business (the data controller).

You can contact me about your personal information at hello@jasminrowlandson.com or by post at 22 Maxted Road, London SE15 4LF.

• Enquiries: your name, email address, the type of enquiry and your message, when you use the contact form.
• Orders: your name, email address, the pieces ordered, order value, delivery charge, delivery address and payment status.
• Correspondence about orders, commissions, returns and refunds.
• Visit statistics: the pages visited, where visitors came from, their country, browser, operating system and device type, time on page, page loading speed, errors and clicks (see section 7).

Payments are processed by Stripe. Card details are entered directly into Stripe's secure payment form; this website does not receive or store your full card details. I can see limited payment information from Stripe, such as the payment status and amount.

Your name, email address and delivery address are needed to complete a purchase. Your name, email address and message are needed for me to reply to an enquiry.

• Contract: processing orders, taking payment, arranging delivery, handling returns and discussing or fulfilling requested commissions.
• Legal obligation: keeping records required for tax, accounting and consumer protection.
• Legitimate interests: answering enquiries, keeping the website secure and working reliably, preventing fraud, and understanding in general terms how the website is used.

When you place an order, I use the relevant information to process the sale, arrange delivery, answer questions and meet legal obligations. The information needed to deliver an order is shared with Royal Mail, which delivers my orders. Payments are processed by Stripe, which also handles your information under its own privacy notice.

If you contact me about a piece or a commission, I use the information you provide to reply, prepare a quotation and, if commissioned, complete the agreed work. Please avoid sending sensitive personal details unless they are genuinely needed for your enquiry.

I do not currently send marketing emails or newsletters, and buying a piece does not add you to any mailing list.

This website does not use advertising or tracking cookies.

Visit statistics are collected by Lovable, the platform that hosts this website. Lovable's analytics uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors and clicks. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for me. Lovable's privacy policy explains how it handles it.

When you use the shopping bag, its contents are saved in your own browser so they are not lost between pages. Stripe's payment form sets its own cookies, which are needed to process payments securely and prevent fraud.

The website's typefaces are loaded from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google when pages load.

I share only the information reasonably necessary with service providers who support the business:

• Lovable — website hosting, database and visit statistics.
• Stripe — payment processing.
• Royal Mail — delivering orders.
• Google — supplying the website's typefaces.
• Professional advisers or authorities, where legally required.

Some of these service providers, including Lovable, Stripe and Google, may process or store data outside the UK. Where this happens, they rely on safeguards such as UK adequacy regulations or appropriate contractual protections.

Order and financial records are kept for at least five years after the 31 January tax deadline for the year of the order, as HMRC requires. Enquiries that do not lead to an order are deleted within 12 months of our last contact. Correspondence about a commission is kept with its order record.

I take reasonable steps to protect personal information and use suitable service providers. Access to order and enquiry records is limited to me. No system can promise absolute security.

Subject to applicable legal conditions and exceptions, you may have rights to access, correct or erase personal information, restrict or object to certain processing, and request data portability.

To exercise a right or raise a data protection concern, contact hello@jasminrowlandson.com. I may need to verify your identity before acting on a request, and I will respond within the applicable legal time limits.

If you are unhappy with how I have handled your personal information, please email me or write to me at the address above. I will acknowledge your complaint within 30 days and tell you the outcome without undue delay.

If you remain dissatisfied, you can complain to the UK's Information Commissioner's Office at ico.org.uk. You may contact the ICO without first contacting me, although I would welcome the opportunity to resolve concerns directly.

This website sells artwork and handmade objects and is not intended to collect information from children.

This policy may be updated when the website, services or legal requirements change. The date at the top shows when it was last materially updated.

Jasmin Rowlandson
Email: hello@jasminrowlandson.com
Address: 22 Maxted Road, London SE15 4LF

See also the Terms & Conditions.