Terms & Conditions

This website is operated by Jasmin Rowlandson, an independent artist and maker based in the United Kingdom. It offers individually made jewellery, ceramics and sculpture through jasminrowlandson.com.

Contact: hello@jasminrowlandson.com
Business address: 22 Maxted Road, London SE15 4LF

Please read these terms before ordering. They do not affect your statutory consumer rights.

Every piece is individually designed and made by hand. Some jewellery designs can be made to order; each is sculpted afresh, so no two are the same.

Made-to-order jewellery

Jewellery is individually sculpted and finished by hand in precious metal. As the elements are individually made, no two pieces will be exactly alike. Made-to-order jewellery may differ slightly from the photographs in form, texture, surface detail and the natural appearance of gemstones. These differences contribute to the individuality and character of each piece.

Photographs illustrate the design and character of the work. Materials, gemstone descriptions and the essential characteristics of the design will remain as described unless changes are agreed in advance. The handmade nature of a piece does not remove your rights if it is faulty or not as described.

Ceramics & sculpture

Ceramics and sculptures are individually thrown or handbuilt. Natural variations in form, surface, colour and reactive glaze results are part of their character. Product descriptions and photographs aim to present the work accurately. Such variation does not excuse faults or significant departures from the description.

Hallmarking provides an independent guarantee of the precious-metal content of a piece of jewellery. I hold a registered sponsor's mark with the Goldsmiths' Company Assay Office in London.

Pieces are independently assayed and hallmarked where required by UK law. Smaller pieces falling below the statutory weight thresholds may be exempt from hallmarking. Gold-plated jewellery is described according to its underlying metal and surface finish, rather than as solid gold.

My registered sponsor's mark is separate from the rosette emblem used as my artistic logo and branding. The official British Hallmarking Council Dealer's Notice is displayed on the Hallmarking page.

Prices are shown in pounds sterling (GBP). I am not VAT-registered, so no VAT is charged. The total payable amount, including delivery, will be displayed before payment. Payment is normally required in full when ordering, unless separately agreed for a commission.

Orders are subject to availability and acceptance. If a listed item has already sold or cannot be supplied, I will contact you and refund any money taken for that item. If a price has been shown in error, I will contact you before the order goes ahead.

Delivery in Great Britain, delivery by quotation to Northern Ireland and overseas, dispatch estimates and charges are explained on the Delivery & Returns page. The delivery charge is shown beside each price and again before you pay. Unless we have agreed otherwise, your order will be delivered within 30 days. Risk of loss or damage remains with me until the goods reach you or the person you have asked to receive them.

For eligible distance purchases, customers generally have 14 days after receiving the goods to notify me of cancellation, followed by a further 14 days to return them. The method for cancelling, refund rules, direct return costs and the model cancellation form are set out on the Delivery & Returns page.

In accordance with law, the least expensive standard outward delivery charge is refundable where applicable. Customers can inspect items as they would in a shop; permitted deductions may apply for excessive handling. Faulty goods rights remain separate from change-of-mind cancellation rights.

I welcome bespoke enquiries. Materials, design, price, payment schedule and expected timescales will be discussed and agreed before work begins.

Pieces made to the customer's specific requirements or clearly personalised for them may be exempt from the statutory change-of-mind cancellation right. A standard design manufactured after an order is placed is not automatically exempt. Any deposit or cancellation term will be disclosed in advance and will be fair and consistent with consumer law. Statutory rights remain unaffected.

If something arrives damaged, faulty or incorrect, please contact me. I will arrange an appropriate solution under the Consumer Rights Act 2015 and other applicable law. Nothing in these terms excludes statutory remedies for faulty, misdescribed or unsatisfactory goods.

Please check ring size before ordering. Some sculptural or stone-set rings cannot be resized, so ask if you are uncertain. Refer to the Ring Sizing guide for professional sizing advice and an approximate international conversion table. Where a ring can be resized, I can often take it up to half a size larger free of charge; you pay postage both ways. Please ask before ordering.

Please see Care of Your Pieces. Accidental damage or misuse is not normally a manufacturing fault, but statutory rights always apply.

Original jewellery, ceramic and sculptural designs, artwork and drawings made by Jasmin Rowlandson may be protected by applicable copyright and design rights. Photographs, written content, graphics and other website materials belong to Jasmin Rowlandson or their respective rights holders and are protected as applicable by intellectual property law.

Protected designs, images and text may not be reproduced or commercially exploited without permission from the relevant rights holder, except as permitted by law. Buying a physical piece does not transfer intellectual property rights in its design or artwork. All rights reserved.

Personal information is handled as described in the Privacy Policy, including information used to respond to enquiries, fulfil orders and arrange delivery. See that policy for details of service providers, retention, rights and cookies.

I take care to describe work accurately, but occasional technical errors or stock discrepancies can occur. If a material issue affects your order, I will contact you to explain the problem and offer an appropriate lawful resolution.

These terms are governed by the laws of England and Wales without excluding mandatory consumer protection rights applicable where you live. They do not deprive consumers of rights to bring proceedings in a court where they are legally entitled to do so.

For questions about your order, commissions or these terms, contact hello@jasminrowlandson.com or write to 22 Maxted Road, London SE15 4LF.